Okay
  Public Ticket #3224040
problem on tooltips (bottom part)
Closed

Comments

  • mateopang started the conversation

    even on your demo, but also on our website, the tooltips portfolio page duplicates links on the bottom part. So trying to click on ANY of the bottom buttons sends you to double the link, thus resulting in a 404.

  • mateopang replied

    Also, the accordion (on homepage) and any other page opens with clicking it, but does not close at all.

  • [deleted] replied

    Hi,

    In order to better understand your issue, could you please provide a screenshot? I am having difficulty understanding it.

    Have a nice weekend.

    Regards,
    Hung PD

  • mateopang replied

    regarding tooltips: i used your demo site:

    On portfolio tooltips the first row of moving text has good links, but the second (bottom) line doubles the link (you can see in the second attached photo that there are 2 links one after the other like https://link.tldhttps://link.tld

    Attached files:  40B521B7-76C7-4CA2-A176-221D975B0BFE.png
      D709AD6E-960D-4BA3-9C0A-F3889FF49347.png

  •   mateopang replied privately
  • [deleted] replied

    Hi,

    I'm checking this issues.

    Additional question. Are you using same license key for 2 sites?

    Regards,
    Hung PD

  •   mateopang replied privately
  • [deleted] replied

    Hi,

    Please send:

    - FTP info (server, username, password, port)

    I will check this problem for you.

    Regards,
    Hung PD

  •   mateopang replied privately
  • [deleted] replied

    Hi,

    I've fixed your issue. Please check your site again.

    Regards,
    Hung PD

  • mateopang replied

    Awesome! Thank you!

    However, the other thing: Also, the accordion (on the homepage) and any other page opens with clicking it, but does not close at all. As it is an accordion and after + appears -, it should be closeable, right? 

  • [deleted] replied

    Hi,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,
    Hung PD

  • mateopang replied

    Sure, kindly go ahead and do so

  • mateopang replied

    However not even on the demo works..i don’t think it is a plugin’s fault:) i think the close function was not created

  • [deleted] replied

    Hi,

    It is not related to plugin issues, this is how it works.

    In order to make it works as you wish, it requires customization and costs you an extra fee.

    Regards,
    Hung PD

  • mateopang replied

    Alright, thank you! It's just something I catched with the eye, since it has also the - (minus) symbol, UX (or the way users interact with it) implies that it also closes if it opens with + (plus) symbol. But it's not something that the site cannot work without, so let's leave it like that. Maybe in a future update you could also take that into consideration.
    Kindly close this ticket, then